What is the role of a visa application center (e.g., VFS, TLScontact)?

A Visa Application Center (VAC) — such as VFS Global or TLScontact — acts as a bridge between you and the embassy. They don’t make visa decisions, but they handle the submission and logistics of your application. Here’s what they do: • 🗂️ Collect documents and check basic completeness • 📸 Take your biometrics (fingerprints & photo) • 💳 Receive payment for visa and service fees • ✉️ Send your application securely to the embassy or consulate • 📦 Return your passport once processing is done Essentially, VACs make the process smoother and more organized — but they don’t influence approval. The final decision still comes from the embassy of the country you’re applying to. ✨ At Outbound Singapore, we’ll guide you on which center to visit, what to bring, and how to book your appointment, so you can walk in fully prepared and confident.